IRCA has formulated an Impartiality committee for ensuring strict adherence to impartiality norms and for reviewing the norms on a time-to-time basis. The Director, Management, Staff, and Subcontractors of IRCA are fully committed to providing all our customers and potential customers with a service that fully meets their requirements. The personnel certification process will ensure that all examinations and certification decisions are conducted in accordance with the requirements of the relevant standard. In addition, IRCA is fully committed to ensuring that it fully complies with all relevant standards and all requirements of any regulatory bodies. IRCA ensures that a professional service will be offered to customers through the use of trained, experienced, and competent examiners and support staff.

IRCA continually seeks to improve the services it offers and will do so through acting upon customer feedback, regular internal and external examinations, reviews of reports, reviews of the staff, management review meetings, and management meetings. Any customer who feels dissatisfied with any aspect of the service provided by IRCA will be encouraged to put in writing his/her complaint which will be responded to promptly and will be thoroughly investigated also. Any customer who disagrees with a Certification Decision has the right to appeal, which will be put before an independent Appeals Panel, comprising individuals who are not the employees of IRCA.

In conducting certification activities, IRCA fully understands the importance of ensuring that the personnel certification process and all examinations are conducted in an impartial manner where no conflict of interest exists. To ensure this, end checks have been introduced throughout the personnel certification process to identify any potential conflicts of interest, and an independent Impartiality Committee has been established to oversee the operations of IRCA, in particular, the personnel certification process.

Our mission is to provide our clients with comprehensive examination and certification services that inspire trust and benefit society as a whole.

Our vision is to become the global benchmark for the provision of professional certification services.

Integrity, Professionalism, Fairness