International Resource for Conformity Assessment (IRCA) quality service culture will be characterized by customer focus and continuous improvement in everything we do.

The delivery of quality service shall be the focus of everyone at IRCA  as we achieve success in the long term pursuit of quality, our people will strive to:

• Meet customer needs and exceed customer expectations;
• Respond quickly and wisely to rapid changes in the business environment and changing customer needs;
• Attract and retain customers by being the best-in-class.

To ensure continuing success of the quality initiative, our leadership will:

• Maintain an absolute, proactive and long-term commitment to customer focused, continuous service improvement;
• Understand the concepts, be familiar with the tools and encourage techniques that enable us to fully integrate customer focused continuous improvement in everything we do.
• Act as role models for the quality values of IRCA.